2-Year Warranty
Every Twitter bike is covered by a 2-year warranty against manufacturing defects — frame and components included.
- Claims handled directly by our team — fast and customer-first.
- Depending on the case we repair, send the part, replace or refund.
- Contact: warranty@twitterbikeusa.com — photos and your order number speed things up.
Make-It-Right Guarantee
Our goal is simple: if something isn't right, we make it right.
- Arrived defective, damaged or incorrect? Tell us within 7 days of delivery with photos (keep the packaging).
- We resolve it: repair, spare part, replacement or refund — whichever fits the case.
- If the bike is unusable and we can't resolve it: full refund and collection, or a replacement.
3-Day Free Cancellation
Changed plans? No problem — every order can be cancelled free of charge within 3 days (72h) of purchase.
- Before your payment is captured: full refund, no questions asked.
- After capture: refund minus only the payment processor's real transaction fees — never an arbitrary penalty.
- After 3 days your bike enters production (your build slot is committed with the factory) — cancellations at that stage carry a 10% administrative fee.
- Once shipped, it's handled as a return or warranty case.
Free Shipping — Duties Included
The price you see is the price you pay. No customs surprises at delivery.
- Free shipping with all duties & taxes included to 35+ countries — US, most of Europe, Japan, Australia and more.
- Every bike is a made-to-order build: assembled, quality-checked and test-ridden before boxing (10–25 business days typical).
- Tracking number by email the moment it ships.
Certified Quality
Our bikes are built in an ISO 9001 certified factory and certified to EN ISO 4210 (bicycles) and EN 15194 (e-bikes) — with certificate numbers you can verify.
- Aerospace-grade Toray carbon fiber classes (T800/T1000).
- Real quality-control footage from our production line.
- Independent riders rate us 4.75/5 across 84 verified reviews.
Secure Payments
Your payment is processed by the world's most trusted providers — we never see or store your card details.
- Shopify Payments (Visa, Mastercard, Amex), PayPal and local methods at checkout.
- SSL-encrypted checkout, PCI-compliant processing.
- Buyer protection through your card issuer or PayPal on top of our own guarantees.
Twitter Electric
⏱ Made to Order: 10-25 Business daysEM10 - Cyctrac Electric Mountain Bike
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Twitter EM10 Cyctrac
Engineered to climb harder, descend faster, and ride farther. The Twitter EM10 Cyctrac pairs a high-modulus carbon full-suspension frame with a punchy Bafang mid-drive motor and a long-range Samsung battery. With 145mm of rear travel, torque-sensing pedal assist, and your choice of mechanical or wireless 12-speed shifting, the EM10 turns every trail into your playground.
Key Features
- ▪ High-Modulus Carbon Frame with 145mm rear travel and DNM air shock.
- ▪ Bafang M560 Mid-Drive — 48V 500W with 140 Nm of climbing torque.
- ▪ Samsung 720Wh Removable Battery — up to 120–140 km of pedal-assist range.
- ▪ Dual 12-Speed Configurations — mechanical Shimano Deore or wireless WheelTop EDS.
- ▪ Hydraulic Disc Brakes, 203/203mm rotors for confident, all-weather control.
- ▪ Boost Thru-Axle Wheels with 29"/27.5" × 2.4" trail tires.
See It In Motion
Purpose-built alloy e-MTB frame with integrated battery — ready for the long haul.
Let the motor eat the climb — more trail, less grind.
Smooth electric assist and real-world range — go further, ride longer.
Drivetrain Configurations
Mechanical — Shimano Deore (12S)
Proven Shimano Deore M6100 12-speed shifter and rear derailleur. Crisp, durable, low-maintenance shifting built for hard trail use.
Wireless — WheelTop EDS OX (12S)
Electronic WheelTop EDS OX 12-speed groupset. Instant, app-tunable shifts with a clean, cable-free cockpit.
Specifications
| Frame | CYCTRAC EM10 AM, High-modulus Carbon fiber, internal cables, Thru-axle 12×148 Boost, 145mm travel, DNM air shock 200×55 |
| Fork | RS MgAl alloy, Air, 150mm, Thru-axle 15×110 (RockShox upgrade available) |
| Motor | Bafang Mid-Drive M560 · 48V 500W · 140 Nm · Torque + Cadence sensor · Throttle-ready |
| Battery | Samsung 21700 Li-ion · 720Wh · 48V 15A · Removable |
| Range / Charge | 120–140 km (pedal assist) · Full charge 5–6 h |
| Display | Bafang C245 LCD · USB/Type-C · Bluetooth / BafangGo App · IPX6 |
| Drivetrain |
Mechanical: Shimano Deore M6100-12S (shifter + rear derailleur) Wireless: WheelTop EDS OX-12S electronic |
| Crankset / Cassette | Mid-motor matched 38T · 12-speed 11–50T · 12-speed chain |
| Brakes | Hydraulic disc · 203/203 mm rotors |
| Cockpit | RS alloy handlebar 720mm, stem 45mm, height-adjustable dropper seatpost 31.6×100/125mm |
| Wheelset |
Rims: RS alloy double-wall, W30×H21 Hubs: RS, 4-sealed bearings, Boost F15×110 / R12×148, 32H |
| Tires | 29 / 27.5 × 2.4" |
| Weight / Max Load | 23.6–24.4 kg · 150 kg |
| Sizes / Colors | 27.5×16" · 29×16" · 27.5×18" · 29×18" | Dark Gray · Dark Green · Red · Sky Blue · Holographic Black |
What's in the Box
- Factory pre-assembled Twitter EM10 e-MTB
- Samsung 720Wh battery + charger (3A)
- Standard safety reflectors + adjustment tools
- Official manual + Warranty card
We reserve the right to make changes to product information at any time without prior notice, including specifications, models, colors, and materials.
Cyctrac EM10 Features
Why choose this bike
Carbon AM Frame
High-modulus carbon design with 140mm rear travel engineered for all-mountain performance.
High-modulus carbon design with 140mm rear travel engineered for all-mountain performance.
150mm Front Travel
RS or ROCKSHOX RECON air suspension gives responsive control for aggressive trail riding.
RS or ROCKSHOX RECON air suspension gives responsive control for aggressive trail riding.
12-Speed System
Shimano M6100 shifting provides smooth, reliable gear changes across all terrain types.
Shimano M6100 shifting provides smooth, reliable gear changes across all terrain types.
4-Piston Brakes
TEKTRO M535 brakes deliver strong, consistent stopping power on steep descents.
TEKTRO M535 brakes deliver strong, consistent stopping power on steep descents.
Boost Wheelset
RS hubs and double-wall rims offer durability and stability with MAXXIS 2.25" tires.
RS hubs and double-wall rims offer durability and stability with MAXXIS 2.25" tires.
Color Options
Choose from Dark Green, Dark Gray, Red, Sky Blue, or Holographic Black.
Choose from Dark Green, Dark Gray, Red, Sky Blue, or Holographic Black.
Carbon Frame & Suspension
Drivetrain & Control
Learn how the carbon frame, 140mm rear travel, and 12-speed drivetrain provide precise handling and smooth performance on technical terrain.
EM10 Overview
Motor & Battery System
Discover how the EM10’s Bafang mid-drive motors and 720Wh Samsung battery combine to deliver powerful assistance and long-distance trail capability.
